Warranty | Audma

Warranty Terms

This warranty applies to AUDMA products purchased through authorized dealers and is valid from the original date of purchase, as shown on the proof of purchase. AUDMA provides a two-year limited warranty worldwide covering defects in materials and workmanship under normal use. For products that include lithium batteries, the battery itself is covered by a one-year limited warranty from the original date of purchase.

In selected markets, and depending on the country or state of purchase, warranty registration may grant access to an additional two years of coverage, subject to local conditions, eligibility requirements, and successful registration within the required period.

This warranty is limited to the repair or replacement of the product, at AUDMA’s discretion, without charge for parts or labor. Any replaced components may be retained by AUDMA.

Scope of Coverage

This warranty covers manufacturing defects affecting the electronic and mechanical integrity of the product when used in accordance with the provided instructions and under normal operating conditions.

Exclusions

This warranty does not cover:

Damage resulting from misuse, negligence, improper handling, or use not in accordance with the provided instructions
Improper installation or connection, including the use of incompatible or faulty associated equipment
Unauthorized modifications, servicing, or repairs
Cosmetic wear, including scratches, dents, marks, or normal aging that does not affect functionality
Damage caused by external factors such as power surges, liquid exposure, accidents, or unsuitable environmental conditions
Damage caused by improper electrical grounding or unstable power supply
Damage resulting from inadequate packaging during transport
Consumable or limited-life components beyond their stated coverage period, including lithium batteries after the first year

Service Procedure

To request warranty service, the customer must contact the original dealer or AUDMA at support@audma.it directly and provide:

Proof of purchase
Product serial number
A clear description of the issue

Products should be returned in their original packaging to ensure safe transport.
If the original packaging is not available, the customer is responsible for providing adequate protective packaging.
AUDMA reserves the right to refuse service for products damaged during transit due to insufficient packaging.

Limitations

AUDMA shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

This warranty is non-transferable and applies only to the original purchaser, unless otherwise required by applicable local law.

Registration and Extended Coverage

Where available, warranty registration may provide access to an additional two years of warranty coverage. The availability, scope, and validity of this extension depend on the laws and conditions applicable in the country or state of purchase and may require registration within a specified period after purchase.

To activate the extended warranty, users are required to:

Complete the warranty registration form in full
Upload a valid proof of purchase, such as a screenshot or copy of a fiscally valid invoice clearly showing the product, date of purchase, and seller details

Failure to complete the registration form or to provide valid documentation may result in the rejection of the extended warranty request.

AUDMA reserves the right to verify the authenticity of the submitted documentation.